Shydia Ivy

Shydia Ivy

Compliance Coordinator

As SelectCare Home Care Service’s Compliance Coordinator, it’s my job to ensure all of our caregivers are in full compliance with state and federal regulations, but my responsibilities go well beyond checking paperwork.

I’m oftentimes the first person a new applicant meets when they come in for their interviews and in the world of home care, interviews are as much about new hires feeling comfortable with an agency as it is about an agency choosing to trust a new hire.  That’s why I work so hard to make everyone, client and caregiver alike, feel comfortable and welcomed when they come through the door or give us a call.

I have more than six years of both personal and professional experience providing direct care to people with developmental disabilities and as a caregiver for a close family member struggling with Alzheimer’s disease.

I pull from these experiences every day, looking at challenges from both a caregiver and family member’s perspective and I believe my experience walking down these paths is what allows me to guide others so effectively.

Home care can be satisfying, challenging and sometimes very personal work, but knowing that I can apply my own experiences to improve the lives of clients and caregivers alike makes me excited to be part of the SelectCare Team.

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SelectCare has been helping to take care of my husband for an entire year, sometimes for 24 hours a day. He has been in constant danger of falling and has needed kind and careful help. This has been consistently provided by SelectCare. Not once did the agency fail to cover all these hours, even when someone occasionally had to cancel at the last minute. Always was a SelectCare aide there, ready to help at the appointed time. It was always easy to communicate with the office. The nursing help and advice was very useful and the nurse assigned to our case was the same one throughout the year. She visited every so often and was very knowledgeable and kind. I keep using the word "kind" because I think in this situation one needs not only competence but also kindness. This is consistently provided by SelectCare, both by management and by on-the-job aides. I recommend this agency very highly.

– Dorothy James

Bronx, New York

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