Emergency Preparedness

AT A GLANCE:

SelectCare Home Care Services in New York City strives to provide consistent, reliable care even in the face of citywide emergency events.  This is accomplished through our time-tested communication and client/caregiver preparedness plans, as well as the support of private and public partners in the home care and emergency management communities.

Emergency Preparedness at SelectCare

Life in New York City can be unpredictable thanks to sudden severe weather, subway service disruptions and other emergency events, but families choose SelectCare Home Care Services because our staff is dedicated to providing reliable, consistent home care service every day, even in the face of the unexpected.

That’s why emergency planning and preparedness is integrated into every aspect of the agency’s operations.

Communication and Early Warning

Early warning is a key element of emergency preparedness, and we use a variety of early warning services like New York City’s Advanced Warning System and Notify NYC to track potential hazards before they occur.

When an emergency event is likely to occur, our staff notifies all clients and caregivers electronically and by telephone to ensure no one is caught unprepared.  During the run up to an emergency, Service Coordinators can provide clients with information about the upcoming event, additional coverage or alternate schedules to ensure they receive the care they need.

Finally, the staff can perform all office and administrative functions from satellite locations, meaning clients are provided with continued oversight and guidance, even if an event prevents the staff from reaching the office.

Hurricane SandyClient Emergency Preparedness

Stocking additional food, water, personal hygiene and medical supplies continues to be one of the best way to help clients weather a storm safely and comfortably.  Our staff helps clients prepare these materials and all clients are given emergency plans unique to their location, mobility and medical needs.  These emergency supplies are reviewed during the client’s free RN Field Nurse Supervisor visit and emergency plans are revised regularly to reflect a client’s current needs.

Partnerships

SelectCare Home Care Services is an active member in New York City’s emergency management and planning communities.  The agency works closely with New York City Emergency Management throughout the year to plan and prepare for potential emergencies, as well as emergency networks like the NYCOEM Advance Warning System, which allows the sharing of resources and information with other home care providers and ensure everyone gets the care and support they need.

Caregiver Preparedness

Our agency integrates emergency preparedness training into our caregiver orientation process and annual in-service training sessions, both to better safeguard our clients and ensure our caregivers’ loved ones remain safe during emergencies.

Free Emergency Plan

Give SelectCare a call and we’ll send you a Free Emergency Plan!

Here’s More Information on Emergency Preparedness and safety tips on the following blog posts:

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SelectCare is simply phenomenal. As a physician, I have a good view into the current health care scene. In the sea of home health care providers, where these days everything is reduced to numbers, cost, and then ‘on-to-the-next’, SelectCare is an outlier in the best sense of the word. We had watched SelectCare for quite some time as they provided home care services for a dear family friend. We saw that they were 100% reliable, had excellent operating procedures, and hired really extraordinary caregivers who actually cared about their job and the person they were caring for. We have also had experience with other companies in the past which were so-so, and therefore when it came time for our family to engage a caregiving company for Mom they were the obvious choice. And it turned out to be by far the best choice possible. The SelectCare office team and managers are staffed with people who truly care about their clients. Working with the office to provide coverage as needed has been seamless. They are not only available but happy to communicate at any time. They are flexible in terms of the care needs, and can expand or contract the care depending on the needs of the client. The case managers are highly trained nurses who are super dedicated to insuring their clients receive what they need, and they go the extra mile. And the caregivers themselves are remarkable; reliable to a fault, well trained dedicated, capable, trustworthy…everything you could possibly want if you need to have someone outside of family coming into your home for very personal interactions with the family member in need. And when I’m out of town, and the peace of mind that I have knowing that SelectCare is there when I cannot be is absolutely priceless.

– Steven Evans, MD

Manhattan

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